Customer Service

Accepted Payment Methods:

Infinite Flame uses PayPal for all online transactions. With PayPal, customers can use a credit card or have the funds sent directly from their checking account. You do not have to have a PayPal account to place an order. If you want a PayPal account, you can sign up for free.

Shipping and Location:

Items are shipped from Novi, Michigan using USPS. We are a home based business. We insure all packages, the cost is included in the shipping fees shown on the Shopping Cart when you place your order. We usually package and ship out orders within 2 business days and email you when the package is sent.

Guarantee:

Infinite Flame guarantees complete satisfaction with any and all products it sells.
We offer a 30 day money back guarantee on all products. On all jewelry products we
offer free repair if a piece breaks or is damaged. You pay the shipping to us, we pay the
shipping back.

Our Gel Candles are safe to use, please read the About Gel Candles page if you have any doubts.

Return Policy:

If you return an item, please insure the package. We cannot be responsible for lost or
misdirected items. All returns must be accompanied by the invoice and please indicate
the reason for return. Shipping and handling charges are nonrefundable.

Privacy Policy:

Infinite Flame is committed to protecting your privacy. Any information
collected is for Infinite Flame's use only. No information will ever be sold, traded, or rented
to any third party.

Questions?

E-mail magickalshoppe@infiniteflame.com

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